WHAT IS YOUR RETURN POLICY?
We are happy to exchange an item if there is something wrong with the order or if there is a product defect. Exchanges will only be honoured if requested within 7 days of delivery by emailing firstname.lastname@example.org with your order number and 'Exchange' in the subject line. We reserve the right to refuse exchanges if we deem the product has been misused or the damage is not a defect.
WHEN WILL YOU RECEIVE NEW PRODUCTS?
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THE ITEM I WANT IS SOLD OUT! WILL IT COME BACK IN STOCK?
If the style you are looking for is sold out, please contact email@example.com to place a special order where possible.
MY ORDER IS NOT GOING THROUGH! WHAT'S GOING ON?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
WHEN WILL MY ORDER SHIP?
Most orders ship within 1-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time.
OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.
If you need to change or cancel your order, please contact us immediately at firstname.lastname@example.org. Include your order number and “Change to Order” in the subject line.
WHERE IS MY ORDER CONFIRMATION?
As soon as you place an order, you should receive an email confirmation to the email address you entered. You will also be notified when the order ships. If you did not receive an email, please check your junk folder and add email@example.com to your safe sender list.